Privacy Policy
Privacy Policy
Effective Date: September 8, 2026 Twota Technologies Inc. ("Twota", "we", "us", or "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the "Twota" app. By downloading, registering, or using the app, you acknowledge that you have read, understood, and agreed to the terms of this Policy. Information We Collect "Twota" collects information to create your account, operate the app, and maintain a safe, genuine, and personalized experience for all users. We collect the following categories of data: 1.1 Information You Provide Directly When you create or use your "Twota" profile, you provide personal information voluntarily as part of the app's core functionality. This includes, but is not limited to: ▪Email, name, gender, birth date, and location. Used to identify you, create your profile, and enable personalized suggestions based on proximity. ▪Profile details such as height, biography, photos, sexual orientation, preferences and other personal attributes. Displayed to other users as part of your public profile and used to improve match accuracy. ▪Ethnicity. As part of creating a profile, you are required to select your ethnicity for display purposes. This helps foster diversity, authenticity, and self-expression within the "Twota" community. If you prefer not to specify your ethnicity, you may select "Other". This information is displayed only within your profile and is not used for filtering, prioritizing, or excluding users in matching or visibility features. ▪Selfies submitted for verification purposes. Used solely to confirm that your profile photos accurately represent you. These images are manually reviewed and never shared publicly. We do not generate or retain a persistent biometric identification template from these selfies, and they are not compared against any database outside "Twota". If this changes, we will update this Policy and obtain any additional consent required by applicable biometric-privacy laws before doing so. ▪Messages and chat content exchanged with other matched users. Collected only to facilitate communication and to support moderation or safety investigations when required. ▪Feedback, surveys, or user experience research. Used to enhance product performance and improve the "Twota" user experience. By providing this information, you consent to its processing as described in this Privacy Policy. 1.2 Information Collected Automatically We automatically collect limited technical data when you use the app, such as: ▪Device information (e.g., IMEI, MAC address, IP address, Operating System, device model, and unique device identifiers) ▪App usage data and interaction patterns ▪Approximate location derived from your IP address or device settings This helps us maintain performance, detect fraud, and improve user safety. 1.3 Information from Third Parties We may receive limited information from third-party sources, including: ▪Linked social media accounts, if you choose to connect them ▪Analytics providers that help us understand app usage and reliability ▪Service providers supporting hosting, moderation, and performance analysis ☑ Note: We do not collect biometric or health data, beyond the limited, non-persistent selfie comparison described in Section 1.1. Legal Basis for Processing Depending on your jurisdiction, Twota Technologies Inc. processes your personal information under one or more of the following lawful bases: ▪Consent You give consent when you provide personal information — such as profile details, ethnicity, or photos — by creating and maintaining your account. You may withdraw consent at any time by editing your profile or deleting your account. ▪Performance of a Contract Processing is necessary to operate the "Twota" app's core functions, including registration, verification, matchmaking, messaging, and safety monitoring. ▪Compliance with Legal Obligations We may process or disclose data to comply with applicable laws, court orders, or lawful requests from authorities. ▪Legitimate Interests We process certain data to maintain platform integrity, detect misuse, prevent fraud, enhance usability, and improve the user experience—provided these interests are not overridden by your fundamental rights or freedoms. ▪Explicit Consent for Sensitive Information For sensitive information (such as ethnicity), we rely on your explicit consent. Selecting or updating this field signifies consent for its limited use and display within your profile. You may withdraw this consent at any time by selecting "Other" or by deleting your account. How We Use Your Information We use your information for the following purposes: ▪To create, manage, and maintain your account ▪To provide matchmaking and connection features ▪To communicate important updates ▪To monitor and analyze usage patterns and detect fraud or misuse ▪To comply with applicable legal and regulatory obligations ▪To conduct research and development for new features and services We may also use automated decision-making or profiling tools to support user safety, content moderation, and personalized recommendations. These systems are periodically reviewed to ensure they operate fairly, accurately, and without bias. How We Share Your Information We may share your information in the following circumstances: 4.1 With Other Users Your profile information (such as name, age, approximate location, photos, preferences, and bio) is visible to other users. 4.2 With Service Providers We share data with trusted third-party vendors who assist with hosting, analytics, customer support, and other operational services. 4.3 For legal compliance We may disclose information if required by law, regulation, legal process, or governmental request. 4.4 During business transfers In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. 4.5 In anonymized or aggregated form We may share data for research, analytics, or marketing purposes. ☑ Note: We never sell users' information to third parties. For California residents: we also do not "share" your personal information for cross-context behavioral advertising as defined under the CPRA. Data Retention We retain data as needed for operations, legal obligations, and fraud prevention. Personal data is deleted immediately upon account deletion. However, if a user has been blocked, their data will be deleted within 160 business days of the account being blocked. Your Rights and Choices Depending on your jurisdiction, you may have the right to: ▪Access/update/delete account information ▪Request a copy of your data if you have not deleted your profile (data portability) ▪Restrict or object to certain types of data processing ▪Withdraw your consent at any time (where applicable) ▪Not be discriminated against for exercising any of the above rights ▪Lodge a complaint with your local data protection authority (for EU/UK/EEA residents) or applicable regulator To exercise any of these rights, please contact us at " [email protected] ". We will respond to all verified requests within 30 business days. Security We implement industry-standard security measures, including encryption and access controls, to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection of your data. ▪Data Breach Notification: In the event of a data breach involving your personal information, we will notify you and the relevant authorities as required by applicable law. International Data Transfers Your information may be processed and stored outside of your country of residence, including in jurisdictions that may not offer the same level of data protection. In such cases, we implement appropriate safeguards — such as Standard Contractual Clauses or equivalent measures — to ensure your data is adequately protected. Children's Privacy We do not knowingly collect personal information from individuals under the age of 18. We strictly prohibit any form of child sexual abuse or exploitation (CSAE) on the "Twota" platform. Twota Technologies Inc. will report any suspected violations to appropriate authorities in accordance with applicable laws. Third-Party Links "Twota" may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of these third parties. We encourage you to review their privacy policies before providing any personal information. ▪Do Not Track (DNT) Signals: Our systems do not currently recognize or respond to "Do Not Track" signals sent by browsers. To manage tracking preferences, please consult your browser settings. Policy Updates We may revise this Privacy Policy at any time. Any changes will be communicated through the app or via email. By accepting the updated Privacy Policy, you may continue using the app; otherwise, you must stop using it. Continued use after updates means acceptance. Contact Us If you have any questions or concerns about these Terms of Service and Privacy Policy, please contact us at: "Twota" Support Team: ▪Website: www.twota.ca ▪Email: [email protected] ▪Inside the app: Profile > About Us ▪Phone: (+1) 778-330-9682 Social Media: ▪Instagram: @twota.dating ▪YouTube: @twota.dating ▪TikTok: @twota.dating By using the "Twota" app, you acknowledge that you have read, understood, and agreed to these "Privacy Policy". Thank you for choosing "Twota" App.